Please check the mailbox icon at the top-right corner of this screen. I just sent you a private message. 03-15-2017 ... Hi, I bought hp envy laptop and on the fifth time of using it the screen went black and wouldn't change. I also tried the trick of disconnecting battery, plug in ac adapter and then plug in battery. Here's the things I've tried/recorded about the laptop: I have not tried any USB restore or anything like that. I have brought your issue to the attention of an appropriate team within HP. the black screen keeps comming back when the laptop automatically goes in sleep mode, or when the laptop hibernates, or when it is shut down and powered. It seems it happens about a year out so just past warranty so the calling in is no good. Held power button on keyboard for 20 seconds and the Power LED stays off. I am sending you a private message. Ask the community. by Ask the community. If this helps, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos for my efforts to help. With laptop fully shut off, tested the Hall Sensor by putting a magnet near it and removing it. The private message doesn't offer solutions so is this something we just have to accept and buy new chromebooks? I actually cannot do a power wash because there is nothing on the screen. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. - last edited on This caused the Power LED to turn on and then do the 15 on/5 off light cycle. 01:54 PM 11:40 AM. 07-03-2018 Didn't find what you were looking for? A [software component] will damage your computer message displays when printing or while installing - Click Here, Resolve Windows 10 or update issues on HP computer or printer– Click Here, 06-28-2018 We have bought several of these models of laptop for our school. Thanks for posting. Take care and have a blessed week ahead. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. **Preface** Been building and repairing PC's for nearly 20 years... Got a Chromebook 11-v025wm I'm working on. Re-connected battery, nothing changed. By using this site, you accept the. Let the laptop charge over night for about 10 hours. I understand that Chromebook is not turning on and also see that you have done multiple troubleshooting steps to fix it, Here the Youtube video which you can refer to do that:-, Simply ask a new question if you would like to start the discussion again, https://www.youtube.com/watch?v=XTNU_Gqw394, Plugged AC adapter in and LED light was amber color, Power LED is white, stays on for 15 seconds, goes off for 5 seconds, and back on for 15 seconds repeatedly. I have no way of testing another screen on it to see if I am actually getting something from the OS. Pressing the Power Button causes the Power LED to come on and do the 15 on/5 off cycle as before, Opened the laptop up and disconnected the battery for 30 minutes. Thanks for your help! Without warning, the screen goes black (with the laptop still on and power button alight). 08:25 AM Didn't find what you were looking for? Without warning, the screen goes black (with the laptop still on and power button alight). Many of them are suffering with a random black screen of death. Customer said it won't turn on. I can see from this forum that there are hundreds of people with the same problem looking for answers. Additionally, keep in mind not to publicly post serial numbers and case details. At this point, either the screen or motherboard has gone bad. Plugged back into the board and same result of Power LED 15 on/5 off, Checked all cables and re-seated with battery disconnected. Here the Youtube video which you can refer to do that:- https://www.youtube.com/watch?v=XTNU_Gqw394. It did nothing. 11:11 AM I have been looking for a solution to this issue for 2 years and we have hundreds of HP Chromebooks with this being the most common problem.