They must be brought back to your local IKEA. GetHuman4266483 did not yet indicate what Ikea should do to make this right. Too big? If you would like to upgrade your mattress, all we ask is that you pay the difference between the original purchase price and the price of the replacement chosen. Present the IKEA customer service representative with your receipt (or proof of purchase) along with your ID. We have made some changes to facilitate your product return or exchange. Bring your ideas to life with rewards, inspiration, discounts and a few surprises along the way. Obviously many items sold by IKEA are large so may require a pickup, which they are able to arrange for you - but this option is not available in all areas so you will need to contact IKEA. Be sure to keep your online receipt or packing slip to make the return go smoothly. If you cannot make it to a store, no problem! We thank you for your patience and understanding. Please provide proof of purchase and, if possible, the packaging. If you have already taken delivery, you can arrange to return within 14 days for a full refund on the products. Please note that initially, your new mattress can seem a bit too firm. Make sure you have a pillow that suits you and your new mattress. IKEA Return Tips. Please note that due to physical distancing guidelines still in effect will be operating with fewer workstations and wait times will be longer than usual. We want your IKEA experience to give 100% satisfaction. STEP 1: Please check the hours of operation at your local store, STEP 2: Upon arrival please proceed to the designated Returns & Exchange door and await further instruction from our Returns & Exchange greeter. Official policy states that IKEA will accept returns up to a year after purchase (as long as family card was swiped at the till, otherwise 3 months) as long as the product is in resalable condition, including packaging. How GetHuman4266483 fixed the problem. Product reimbursement should be received approximately 2 weeks after the item has arrived at the store. To avoid long wait times, IKEA encourages customers to take advantage of its 365-day return policy and return or exchange products at a later time. If lost, IKEA can find it using your debit card, credit card, or gift card number; Refunds are given in the amount of the lowest selling price over the past calendar year; The original packaging is not necessary, but it’s a good idea to keep it for your own sake; You may return … Assembled products may be returned provided your merchandise is not found to be dirty, stained, damaged or abused. We may refuse the return or offer an exchange or refund card only if the returns criteria are not fully met. For smaller item returns (FedEx or UPS can pick up) simply fill out the return slip (pdf) and send the package(s) back to your closest IKEA store location with the slip and a copy of the receipt or order confirmation included. Government photo ID may be required. We do not offer products for rent or for temporary use. It takes time for you and your new mattress to get used to each other. Tape measures are provided, so you won’t need to bring yours. You need to keep hold of your receipt to return to IKEA but you have up to 365 days to do this. STEP 2: Upon arrival please proceed to the designated Returns & Exchange door and await further instruction from our Returns & Exchange greeter Exchange items at any IKEA store by bringing your merchandise, photo ID, receipt (or online order confirmation) and the card that you made the purchase with. Allow at least one month for your body to get used to the mattress and for the mattress to get used to your body. Find out more about browser cookies. The terms & conditions of our 25 year warranty and the care instructions can be found in our warranty brochures. Your delivery charge will not be refunded. If you're not completely satisfied you can return it within 365 days. The “Love it or Exchange it” policy does not apply to sofa-bed mattresses. After 14 days, you’ll have to return online purchases to the IKEA warehouse. They were able to provide some information regarding pick-up returns ($25/big item, don't need to disassemble furniture), but to schedule the pickup, I got transferred to the local store, and i was on line for 2 hours. Simply take your mattress back to the IKEA store together with your proof of purchase and we will help you find one that suits you better. We will give you a full refund by the same method as your original payment for products that are returned with proof of purchase in new and unused condition and, if possible, the packaging. Specifically, you only have 14 days after your purchase to return items via the mail, or home pickup for large items. If your merchandise is found to be dirty, stained, damaged or abused, IKEA may refuse to refund or exchange your items, or offer a refund card only. IKEA offers a 365-day return policy, however, if your return period is expiring soon, we will take our closing period into consideration. If your purchase has something missing, or you just feel the product doesn’t fit your home. Please contact us by calling or emailing in order to start the exchange process. It is important to us that you love your new mattress so that’s why we give you 365 days to be sure you're compatible. I have an issue with Ikea too. For large item returns (where we will need a truck to pick it up) contact us and we will setup a pickup! So if after a while you discover that it is too firm, too soft or too something else just bring the mattress back and we will be happy to offer you a onetime exchange for another. Large items are major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 40". It came with * of the l... Online ordered a large ikea order for delivery. Note: Items bought in-store CANNOT be returned via the mail or online. Can IKEA pick up returns? Small item returns For smaller item returns (FedEx or UPS can pick up) simply fill out the return slip ( pdf ) and send the package(s) back to your closest IKEA store location with the slip and a copy of the receipt or order confirmation included.