Your local Farm Bureau … You cannot change your beneficiary with a phone call or email alone. They will give you the appropriate forms to complete and help walk you through the process. You can also call your agent. Farm Bureau Insurance was founded in 1949 by Michigan Farmers who wanted an insurance company that worked as hard as they did. You must complete and sign the applicable form which your agents can direct you to. Understand the different types of life insurance and choose a plan that is right for your unique situation. Farm Bureau Virtual Assistant for Mortgage Companies Only Health Insurance Customer Service: 515-226-6253 Monday – Friday 8 a.m. to 4:30 p.m., Central Life/Annuity Customer Service: 800-247-4170 Monday – Friday 8 a.m. to 4:30 p.m., Central Mutual Funds Customer Service: 877-860-2904 Monday – Friday 8 a.m. to 4:30 p.m., Central Website Assistance: Hours of Operation: Monday through Friday 7:00 a.m. to 6:00 p.m. Saturday 8:00 a.m. to 4:00 p.m. You may access your account or pay your bill anytime online at FBITN.com. Life insurance can provide a financial safety net for your family. Call us toll-free at 1-877-876-2222. The easiest way to do this is to reach out to your Farm Bureau Insurance agent! We’re open Monday through Friday (8:00 A.M. to 5:00 P.M. MST) excluding holidays. Please call customer service at 1-800-574-8875 with any questions or concerns. Those values still guide us today and are a big reason why we are known as Michigan’s Insurance Company. Customer Service 1-800-574-8875. Customer Service.